Orders placed by 6PM
Eastern Time for in stock items will be shipped same day.
We have relationships
with all the major carriers to provide the service level you require combined
with the most competitive pricing. We offer:
- Ground Service
- Overnight Early AM
- Overnight Standard
- Two Day
- Three Day
- Other options also available
We ship all packages
"FOB (freight on board) shipper.” At the time a package leaves our loading
dock, the title and ownership of that package transfer to the customer. If a
package is damaged in shipment:
- Shipped on our account; notify
us immediately. Save all packaging, both inside and out, in case an
inspection is necessary. We will process freight claim.
- Shipped on your account or your
carrier, or if you arranged shipping; then you should call the carrier to
process the claim.
Freight charges quoted
are an estimate based upon the average DIM weight and cost per piece for the
service requested (i.e. overnight). Actual weight may vary.
If you order multiple
pieces or the items are bulk packed, shipping charges will vary from shown
charges in the order total (usually multiple piece orders are less).
Fees incurred from the
carrier for Address Corrections or Delivery Exceptions will be invoiced to the
customer under the original purchase order or charged to the credit card used
when placing the original order.
delivery add $7.50.
ITPS reserves the
right to charge the actual shipping cost of the order.
Please observe the following guidelines:
1. Please contact us before returning any
item. Many problems are caused by shipping and can be resolved with a telephone
2. All items returned must be in unused/restockable or "as failed" condition and in
original packages, complete with original packing materials, manuals, blank
warranty cards and other accessories provided by the manufacturer.
3. You will be issued a return merchandise
authorization (RMA) number. This number helps us track, identify and process
your return. Write the RMA number on the outside of your return packages,
include a copy of your original invoice or packing slip, and return the package
within 30 days of the receipt of your RMA number. We will not accept returns
without RMA numbers.
4. Package and insure all items for
their full value. Lost or damaged parts cannot be exchanged.
5. Return packages must be sent directly
to our address. We will not accept any C.O.D. shipments. Shipping charges are
6. Refunds will be issued by the same
method of payment as the original purchase. Check refunds may take up to 30
7. Items returned on a non-exchanged basis are
subject to a 25% restocking fee. There is a $20 minimum restock fee for items
8. Non-defective items may be returned
within 30 days from date of purchase, excluding special order items, which may
be non-returnable. Good returns are subject to a 20% or $20 restock fee, whichever
is greater. Please contact us before returning a non-defective item.
9. RMAs for defective items will be
voided after 30 days.
10 If product is returned against an
expired RMA the return will be reviewed to determine if the product will be
accepted. If the product is accepted for return, any upcharge invoices will be
credited. Otherwise the customer is notified to issue a call-tag for pick up or
the product will be disposed of within one week.
11. A product returned as defective but
found to be non-defective at our location is subject to rebilling for the
replacement product and associated shipping.
12. Core returns are
due within 35 days to avoid core charge billing.
10811 Vinecrest Drive Ste 150
Houston, TX 77086